Frequently Asked Questions
Find answers to common questions about our lawn care and landscaping services, estimate process, and how we work to keep your outdoor space looking its best.
How do I pay?
Credit Card – We require all of our clients to hold a valid credit card on file. We will charge the card placed on file prior to the initial service to confirm card information. After the initial service, we will charge the card on file after each service is completed, and an email receipt will be sent to the email placed on file.
What is included in the basic mowing service?
Included:
Mowing of the main turf areas
Line trimming (string trimmer/weed eater) around edges and obstacles
Edging along sidewalks, driveways, and curbs
Blowing clippings and debris from hard surfaces and the lawn
Not Included:
Work in flower beds, landscaped areas, or mulched zones
Weeding or maintenance in partitioned-off sections
Trimming/removal in cracks of concrete, patios, stone borders, dog runs, or other high-risk areas
Do I have to sign a contract?
– No, we do not require contracts but do require at least 48 hours notice to any service cancellations.
– If you are looking for a one time service, we are not the company for you. We like to keep our schedules consistent and only take on properties that we are expecting to have a long term relationships with. The initial service price will be adjusted to double the original service rate if services are cancelled after the first service.
Any Questions? Ask Us!!
Give Us A Chance To Prove It!
Ready for a healthier, better-looking lawn? Give us a chance to deliver quality service and results that exceed your expectations.
When is the best time to start the fertilization and weed control program?
Anytime is a great time to start our weed control program! Different weeds are targeted at different times of year, so there’s truly no “wrong” season to begin— we’ll get you on the right schedule right away for year-round results.
What if I have pets?
For everyone’s safety and to ensure smooth service, please secure all pets indoors on the day of your scheduled visit. Our technicians will not enter the backyard if any animals are present. While we cannot guarantee exact arrival times on service days, we work hard to maintain consistent routes and will make every effort to service your property at approximately the same time each visit once seasonal schedules are set.
What do I do if I have a lock on my gate?
No issue with a locked gate—as long as it’s a combination lock! Please ensure the gate is unlocked before our arrival on service day, or provide us with the combination in advance so our technician can enter, complete the service, and relock it securely. Our technicians cannot wait on-site for the gate to be unlocked after they arrive, so advance preparation helps keep everything running smoothly and on schedule.